Complaint form

TERMS AND CONDITIONS OF COMPLAINTS

• Non-conformity of the goods with the order must be reported no later than 14 working days from the date of receipt of the shipment
• The warranty for the goods is provided for a period of 12 months, counting from the date of purchase
• Complaints should be submitted via the online form on the website: www.koro.net.pl or directly to your Technical and Commercial Advisor
• The shipment containing the complaint goods should be sent to the Manufacturer’s address: Brzeska 120 08-110 Siedlce
• The shipment must be accompanied by a copy of the documents confirming the purchase and the complaint number (RMA) written on the carton. Failure to meet these requirements will result in a significant extension of the complaint time or its failure to be considered
• In the event that the Client has made a purchase from a Distributor, the complaint should be submitted at the place where the purchase was made. The Distributor is obliged to deliver the advertised product to the Manufacturer.
• Complaint processing time – 14 working days, counting from the date of delivery of the complete shipment (together with the relevant documents) to the Manufacturer
• In the event of sending the goods back to the Manufacturer for repair (e.g. the saw broke outside the seal), the Client is obliged to send back the damaged goods with the appropriate information at their own expense. This service is subject to a fee.
• The manufacturer may recognize, reject or partially acknowledge the validity of the complaint
• If the complaint is accepted, the Manufacturer repairs or replaces the damaged product and delivers it to the Complainant at its own expense. If the complaint is rejected, the Complainant may collect the product within 30 days; In the event of failure to collect the complained product within the specified period, i.e. 30 days, the Manufacturer scraps the complained product.

Warranty rights are lost in cases where:

1. The product has been used in a manner inconsistent with its intended purpose
2. Interference with the product, including an attempt to repair
3. The product has been mechanically damaged (e.g. fall, impact)
4. Damage to the product has occurred as a result of external factors, e.g. through contamination, use in inappropriate conditions, as well as if the damage to the product was caused by the fault of the user (e.g. saws have not been lapped in, etc.)
5. The product was used despite the defect
6. The saw has microcracks

Failure to comply with the above rules may result in the customer being charged with the costs of handling the complaint.

File a complaint online