{"id":11317,"date":"2023-05-04T13:35:22","date_gmt":"2023-05-04T11:35:22","guid":{"rendered":"https:\/\/www.koro.net.pl\/formulaire-de-plainte\/"},"modified":"2023-05-04T13:35:22","modified_gmt":"2023-05-04T11:35:22","slug":"formulaire-de-plainte","status":"publish","type":"page","link":"https:\/\/www.koro.net.pl\/fr\/formulaire-de-plainte\/","title":{"rendered":"Formulaire de plainte"},"content":{"rendered":"<h3><strong>TERMES ET CONDITIONS DES PLAINTES<\/strong><\/h3>\n<ul>\n<li>La non-conformit\u00e9 des marchandises \u00e0 la commande doit \u00eatre signal\u00e9e au plus tard 14 jours ouvrables \u00e0 compter de la date de r\u00e9ception de l\u2019exp\u00e9dition<\/li>\n<li>La garantie des marchandises est accord\u00e9e pour une p\u00e9riode de 12 mois, \u00e0 compter de la date d\u2019achat<\/li>\n<li>Les plaintes doivent \u00eatre soumises via le formulaire en ligne sur le site web : www.koro.net.pl ou directement \u00e0 votre conseiller technique et commercial<\/li>\n<li>L\u2019envoi contenant les marchandises de la plainte doit \u00eatre envoy\u00e9 \u00e0 l\u2019adresse du fabricant : Brzeska 120 08-110 Siedlce <\/li>\n<li>L\u2019envoi doit \u00eatre accompagn\u00e9 d\u2019une copie des documents confirmant l\u2019achat et du num\u00e9ro de plainte (RMA) inscrit sur la bo\u00eete. Le non-respect de ces exigences entra\u00eenera une prolongation significative du d\u00e9lai de plainte ou son manquement d\u2019examen <\/li>\n<li>Dans le cas o\u00f9 le client a effectu\u00e9 un achat aupr\u00e8s d\u2019un distributeur, la plainte doit \u00eatre d\u00e9pos\u00e9e sur le lieu de l\u2019achat. Le distributeur est tenu de livrer le produit annonc\u00e9 au fabricant. <\/li>\n<li>D\u00e9lai de traitement des plaintes \u2013 14 jours ouvrables, en comptant \u00e0 partir de la date de livraison de l\u2019envoi complet (avec les documents pertinents) au fabricant<\/li>\n<li>Dans le cas o\u00f9 la vente est renvoy\u00e9e au fabricant pour r\u00e9paration (par exemple, si la scie s\u2019est cass\u00e9e \u00e0 l\u2019ext\u00e9rieur du sceau), le client est tenu de renvoyer la marchandise endommag\u00e9e avec les informations appropri\u00e9es \u00e0 ses propres frais. Ce service est soumis \u00e0 des frais. <\/li>\n<li>Le fabricant peut reconna\u00eetre, rejeter ou partiellement reconna\u00eetre la validit\u00e9 de la plainte<\/li>\n<li>Si la plainte est accept\u00e9e, le fabricant r\u00e9pare ou remplace le produit endommag\u00e9 et le livre au plaignant \u00e0 ses propres frais. Si la plainte est rejet\u00e9e, le plaignant peut r\u00e9cup\u00e9rer le produit dans les 30 jours ; En cas de non-r\u00e9cup\u00e9ration du produit plainte dans le d\u00e9lai sp\u00e9cifi\u00e9, c\u2019est-\u00e0-dire 30 jours, le fabricant abandonne le produit plaintif.  <\/li>\n<\/ul>\n<p><strong>Les droits de garantie sont perdus dans les cas o\u00f9 :<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Le produit a \u00e9t\u00e9 utilis\u00e9 d\u2019une mani\u00e8re incompatible avec son objectif initial<\/li>\n<li>Interf\u00e9rence avec le produit, y compris une tentative de r\u00e9paration<\/li>\n<li>Le produit a \u00e9t\u00e9 endommag\u00e9 m\u00e9caniquement (par exemple, chute, impact)<\/li>\n<li>Les dommages au produit sont survenus \u00e0 la suite de facteurs externes, par exemple par contamination, utilisation dans des conditions inappropri\u00e9es, ainsi que si les dommages au produit ont \u00e9t\u00e9 caus\u00e9s par la faute de l\u2019utilisateur (par exemple, les scies n\u2019ont pas \u00e9t\u00e9 plac\u00e9es, etc.)<\/li>\n<li>Le produit a \u00e9t\u00e9 utilis\u00e9 malgr\u00e9 le d\u00e9faut<\/li>\n<li>La scie pr\u00e9sente des microfissures<\/li>\n<\/ol>\n<p><strong>Le non-respect des r\u00e8gles ci-dessus peut entra\u00eener des frais de traitement de la r\u00e9clamation pour le client.<\/strong><\/p>\n<p><a class=\"btn mt-40\" href=\"http:\/\/rma.koro.net.pl\/\" target=\"_blank\" rel=\"noopener\">D\u00e9posez une plainte en ligne<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMES ET CONDITIONS DES PLAINTES La non-conformit\u00e9 des marchandises \u00e0 la commande doit \u00eatre signal\u00e9e au plus tard 14 jours ouvrables \u00e0 compter de la date de r\u00e9ception de l\u2019exp\u00e9dition [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11317","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formulaire de plainte - Koronet<\/title>\n<meta name=\"description\" content=\"Formulaire de plainte - dowiedz si\u0119 wi\u0119cej na naszej stronie. 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